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Terms and conditions
These Terms and Conditions tell you the rights and obligations you have. Please read these carefully.
You may have other rights granted by law and our Terms and Conditions do not affect these.

Models In Motion, Stevenage is retail shop, so you can pop in and browse a vast selection of model goods.

Models In Motion Ltd
21 The Hyde
Shephall
Stevenage
Herts
SG2 9SD
Telephone: (01438) 74 04 04
Fax: (01438) 74 90 20

Making a purchase
By submitting your order you are offering to buy the goods and allowing us to use details for the purposes of supplying them, including passing your details on to couriers. You may receive special offers and promotional mail from us only; your information will not be passed to any other third parties.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.
If you discover you have made a mistake with your order please contact Models in Motion immediately.
Our website is regularly updated, but if the price has changed after you have placed your order, will contact you to ask if you wish to proceed.

Delivery
We aim to deliver goods (In stock) to you within 24hrs. We cannot give an exact delivery time. This is subject to you placing the order before 3pm (Monday to Friday) if you find a defective or damaged item please inform us as soon as possible.

Cancellation of Order
As a consumer you have the right, in addition to your other rights, to cancel your order and receive a refund. You must inform us in writing of your wish to cancel within seven working days starting on the day the goods are delivered to you. You must return the goods to us at your cost or ask us to arrange collection. We advise you the goods are insured during any return journey that you organise.
We shall refund the total amount of money paid by you for the goods, less any costs incurred sending/collecting the goods. (Please see returns policy below)
Please remember that once you have notified us of your wish to cancel the contract there is a legal requirement for you to take good care of the goods.

What is the Modelsinmotion.co.uk Return Policy?
You may return an item purchased from modelsinmotion.co.uk back to our warehouse or you may choose to bring it back to our store. We accept returns as long as the following conditions are met:

Refunds and exchanges are accepted within 7 working days starting with the day after the delivery date, accompanied by the delivery note.
All refunds require that the item be returned in the original packaging, with all pieces and in original condition.
Opened packages may only be exchanged for an identical product, if faulty.
Refunds will be applied to the credit card that was used to purchase the item.

For in store returns, the following also applies:
When no receipt is provided, and the item is not a MiM exclusive product, refunds for goods will be given at the discretion of management a credit note will be issued equal to the item's prevailing price.
If the item being returned was a gift, the refund can be given in the form of a credit note.

Refunds
When is my refund processed?
If you choose to bring your item to our store, you will receive your refund at the time of the return. This refund will be either is credited back to the credit card that was used to purchase the item or in the form of a credit note, if the item was a gift.
If you choose to send the item back to our warehouse, your refund may take up to 28 business days from the time we receive your item. The refund will be applied to the credit card that was used to purchase the item.
What is refunded when I return an item?
When you return an entire order you will be refunded the price of the item paid at the time of purchase. When you return less than the entire order you will be refunded just the price of the items returned.
If you are returning goods as not suitable we have a restocking fee of 10%, on products not returned within 7 days of delivery this is to recover our credit card charges. If your order qualified for free shipping, we will also deduct shipping cost from the goods returned.

Returning items to modelsinmotion.co.uk, how do I return an item?

Option 1. Return your goods to any Models in Motion store.
Please bring your Delivery Note and the complete item in its original packaging with you.

Option 2. You can send the items back using our address below.
Please include your Delivery Note with your return.

Phone: 01438 740404
E-mail: theshop@modelsinmotion.co.uk
Fax: 01438 749020
Post: Models In Motion
21 The Hyde
Shephall Way
Stevenage
Herts
SG2 9SD

Once your goods have been received at our store they will be booked in and a refund or exchange will be processed.

Packing and sending your return, How do I send back my return?
To ensure that your refund is processed as quickly as possible, please do the following when packing and sending your product:
Send the product in its original packaging.
Please pack the product so that it will not be damaged during the return shipping process.
Include a copy of the delivery note. If for some reason you do not have this, please include your name, address, phone number, order number.

You must return the goods to us at your cost. We advise you the goods are insured during any return journey that you organise. We will only refund postage on faulty goods returned to us, we will only refund standard postal chargers (i.e. not special delivery, or next working day services)
Please call our store before you return any goods.

Returning a damaged/defective item, I received an item that doesn't work, how do I return it?
To return a damaged or defective item Please include a brief description of the fault. Please return your goods with a copy of the delivery note. If for some reason you do not have this, please include your name, address, phone number, order number. Undeliverable packages
We will only refund postage on faulty goods returned to us, we will only refund standard postal chargers (i.e. not special delivery, or next working day services)

What happens if we receive an item back because it is undeliverable?